Mar 31, 2022
Many recruiters claim to provide excellent customer service. Certainly, nobody sets out with the goal of delivering bad service. But is customer satisfaction built into your recruitment process, and most importantly do you actually measure it?
My podcast guest, Nick Eaves, is the Chief Customer Officer of Stanton...
Mar 25, 2022
How resilient is your recruitment business? What will you do the next time there’s a financial crisis, like we experienced in 2020?
In this interview, my guest Lauren Stiebing describes the experience of her pipeline evaporating in March 2020. She goes on to reveal how she used that setback as an opportunity to create...
Mar 18, 2022
Recruiters everywhere are experiencing a surge in demand for quality candidates combined with an increasing quest for diversity and inclusion. Traditional approaches and outdated processes are proving inadequate to meet these challenges. Consequently, many recruitment firms are failing to capitalize on the huge...
Mar 10, 2022
Would you like to generate an average revenue increase of 30% per year? In this interview, Simon La Fosse shares how La Fosse Associates has achieved this every year for the past 15 years.
When Simon founded La Fosse Associates, his focus was on creating a values-led company and treating people well – including team...
Mar 2, 2022
Are you ready to progress from contingency to retained recruitment services but aren’t sure how to pitch it? It is often a lack of confidence in what truly differentiates your brand – and the value you can deliver – that keeps recruitment business owners trapped in a position of earning less than they deserve.